Whether you have questions about our products, your order, or documentation, our team is a message away. We’re happy to help qualified researchers get exactly what they need.
Email support@greatestpeptides.com
Fulfillment US-based · ships same day before 3PM EST
Research Use Only For laboratory research purposes only.
We reply within one business day. Most messages sent during US daytime hours are answered within a few hours. Business hours are Monday through Friday, 9 am to 6 pm ET.
What should I include when asking about an existing order?
Include your order number in the message so support can look the order up immediately instead of asking for identifying details first. For questions about documentation, add the product name and, where you have it, the batch number from the vial label.
Where do I find the Certificate of Analysis for something I ordered?
Every product page links to the current batch certificate, and the shipping confirmation email includes the batch-specific COA for the lot that was actually packed. The Certificates of Analysis page also lets you search by product, accession number, or batch.
Can support advise on how to use a compound?
No. Everything supplied is for laboratory research use only, and support cannot provide handling protocols, application guidance, or any form of dosing information. Questions about product specifications, documentation, orders, and shipping are all welcome.
